Refund policy

Last updated: 18th April 2026

At SEVN, we design jewelry intended to be worn and treasured for years to come. If something is not quite right, we are happy to assist.

Returns

We accept returns on eligible items within 7 days of delivery.

To qualify for a return the item must be unworn, in original condition, and returned with all original packaging.

Approved returns will be issued as store credit.

Original shipping fees are non-refundable.

Customers are responsible for return shipping costs.

Exchanges

We offer size exchanges within 7 days of delivery.

Items must be unworn, in original condition, and returned with all original packaging.

Customers are responsible for return shipping costs.

Final Sale Items

The following items are not eligible for return: earrings for hygiene reasons, custom or personalized items, and items marked final sale.

Inspection of Returns

All returned items are inspected upon arrival.

SEVN reserves the right to deny returns if the item shows signs of wear, damage, alteration, or misuse.

Items that do not meet return requirements may be returned to the customer.

Return Abuse

SEVN reserves the right to refuse returns from customers who demonstrate excessive or abusive return behavior.

Starting a Return or Exchange

To begin a return or exchange contact contact@sevnjewelry.com and include your order number and reason for the request.